What we deliver. VIRTUATel use our automated telephone and web customer feedback solutions to unlock the intelligence and knowledge that collects the first vital component in Customer Performance Management (CPM) – What the customer knows!
Using our Rules Engine, we then merge that knowledge with the second component necessary to ensure true value from CPM – what you, the client, want to know about your customer.
The third component is VIRTUATel and our range of CPM solutions. Our rules engine, reporting engine, accountable real-time actions and escalation mechanisms, combine the knowledge and intelligence gathered to deliver targeted revenue and performance growth.
CPM Components used to deliver increased revenue and customer retention:-
For contact or information about turning CPM into revenue...Click Here
2010, London UK: Low Cost Automated Telephone Surveys for Genesys GVP
As a VoiceXML agnostic automated survey service, VIRTUATel's ASMA can now be implemented using the Genesys GVP platform with the minimum of effort or cost. "We can now offer any GVP customer almost immediate use of fully automated customer surveys, whether hosted or on-premise." says Alan Weaser, VIRTUATel Director. "We already have GVP users conducting anything from hundreds to many millions of surveys, every month and it's a great way of protecting a customer's Genesys investment".
For more information about VIRTUATel's ASMA contact ushere
VIRTUATel -
Helping you Listen to the Voice of Your Customer
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For contact or information about turning CPM into revenue
