VIRTUATel 's On-Premise Automation

VIRTUATel's top of the range CPM services ASiSTCti, is a fully automated, on-premise, survey solution that delivers unlimited survey results, with no staff intervention, knowledge or effort. 

ASiST stands for Automated Survey Invitation Selection & Transfer.  This open technology VoiceXML solution is scalable and flexible and integrates into your call centre ACD, call recording and CRM technology to ensure all available data is collected with the surveys and delivered back to the correct place.

Our ASiSTCti solution has major benefits over competitive solutions including;

• Surveys take place completely automatically with no special wrap-up processes and no agent or staff knowledge, ensuring completely unbiased survey results.
• ASiSTCti records the survey scores and the complete call, for complete 360 degree analysis.
• ASiSTCti uses the same software "brain" used by all our solutions, meaning there are no changes required to move from a pilot using hosted offering to our ASiSTCti solution.
  
• There are no charges for surveys so no limit to the collection of revenue and retention opportunities.
• ASiSTCti uses a sophisticated rules engine that uses past history, business rules and CTI intelligence to select the appropriate survey questions.
• Surveys can be conducted inbound, outbound or a hybrid of both, ensuring customers are treated in the way they prefer.
  
• multi-channel.
  

As ASiSTCti records the complete call, including the IVR, call queue and agent interaction, you have both the the survey and the call concerned (the "cause and effect") of any survey score.  It also means you can immediately analyse and spot any reduction in scores caused by long IVR queues and agent delays or transfers.  ASiSTCti also links into your call centre ACD, call recording and CRM technology to ensure all available data is collected with the surveys and delivered back to the correct place.

Whether feedback is used for sales. customer retention, staff training or pure research, ASiSTCti ensures your investment is maximised with the minimal of effort.

For details of our hosted solutions ...Click Here

For information on turning customer feedback into revenue ...Click Here