VIRTUATel's Service Delivery Platform (SDP)

VIRTUATel use an innovative, central software platform to deliver surveys, rules, reports and triggered alerts to our client solutions.  This methodology ensures consistent and reliable delivery to all our solutions, whether hosted or on-premise. 

This open technology platform has three major benefits over competitive solutions.  

They are;

• All VIRTUATel solutions use the same software "brain", so clients benefit from no changes being required to move from our smallest, hosted offering to our on-site, fully automated, unlimited survey solution.
  
• New features and services added to our platform, are automatically and immediately available to ALL VIRTUATel clients.
  
• VIRTUATel multi-channel (web, email, phone, cellphone etc) feedback solutions, all use the same rules, reports and alerts, regardless of survey type. 

Our Software as a Service (SaaS) model, means you can scale up as needed, minimising IT workload and with no capital outlay being required.

Our extensive range of solutions are designed to allow clients to begin with a small pilot or proof-of-concept, using our hosted, low cost-of-entry solutions. These solutions involve little or no IT effort, so that commercial and business departments can immediately benefit from increased revenue and customer retention.

Once the case for the VIRTUATel solution has been established, our on-site, unlimited fully automated survey solution, ASiSTCti is the natural choice.  Our client "journey" ensures that the case for VIRTUATel solutions are based on solid proof and real benefits.  VIRTUATel have products and services to meet every requirement and budget.

Click here for our fully automated, on premise solutions

Click here for our hosted solutions

For information on turning customer feedback into revenue ...Click Here