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UK Office
VIRTUATel Ltd
59 St Martins' Lane
London WC2N 4JS
.gif) +44 (0)2071 487 488
Fax +44 (0)2071 487 489
US Office
Atlanta GA
+1 770 887 0885
.gif) sales@VIRTUATel.com
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Real-Time Accountability
Via
Real-Time Actions & Results
Many companies collect surveys: Often colllected too long after events to have any value.
VIRTUATel clients gather RESULTS to create real-time ACTIONS.
ARK is our award winning, web based, real-time reporting and action management tool. ARK automatically delivers escalation messages, alert actions and data integration delivery that turns simple feedback results into accountable, revenue generating knowledge.
Reports, transcriptions and dashboards are tailored for each client and what can be viewed is controlled by each individual secure password, to ensure the right actionable data is shown at every level of your organisation.
There are hundreds of available reports, tailored for client specific requirements, all capable of being automatically delivered according to the client business rules.
Designed to deliver the relevant information to the right people at the right time, ARK ensures customer feedback data is valued and does not become devalued through information overload and “noise”.
 For information on turning customer feedback into revenue ...Click Here
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2010, London UK: VIRTUATel win largest Genesys GVP based survey solution in the UK
...following a successful bid against all the automated survey "players" in the call centre world, VIRTUATel have been awarded the contract to supply an on-premise version of their ASMA (Automated Survey Management Solution) using Genesys GVP (VoiceXML based IVR) and their market leading CTI technology. The major reasons for the win were robustness of platform, ability to handle 3 million calls a month and the external data connectivity gained via the Genesys CTI component.
"We won this opportunity against all the major suppliers of automated customer feedback solutions and I know it was our 100% focus on this niche market that made us a "no braner" says Alan Weaser, Director of VIRTUATel. For more information about VIRTUATel's ASMA contact us here
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