Multi-channel feedback

When gathering customer feedback, it is important you do so across every customer touch-point.  After all, customers may choose different channels, at different times and expect you to perform to the same high level. 

Even though you may be collecting telephone, email, web or outbound feedback, it is important that all results and actions are viewed and controlled from one place.

VIRTUATel ’s automated survey solutions are multi-channel, allowing feedback to be collected following customer contact via telephone calls, email communication, web visits, mobile telephone calls, etc., 

Regardless of the channel used by the customer, all VIRTUATel real-time reporting, escalation, action and management is via the same ARK reporting platform.

For information on turning customer feedback into revenue ...Click Here