About Us

VIRTUATel is market leader in Customer Performance Management (CPM) using feedback solutions.  It is no accident we are market leader, as we focus 100% on this market.   We do nothing else and 97% of our customers agree, we do it extremely well. (We are working on the 3% who just said we do it well).

We are also unique in having a range of low-cost of entry, hosted services as well as a range of robust, unlimited survey, on-premise solutions, allowing the most appropriate solution for the client requirement.

Most VIRTUATel clients are managing a substantial contact centre or web presence and want to retain more customers and increase the revenue, products and services they sell to them.  Serious companies with contact centres and web as the primary customer contact channel should be talking to VIRTUATel .

Our automated real-time CPM solutions deliver better results at a lower cost than other survey methods AND deliver revenue, retention and accountability increases unheard of from traditional survey methods.  We  allow you to make business decisions based upon what each individual customers wants from you. 

With hundreds of man years of experience in IVR, customer measurement and call centre technology, we pride ourselves on our innovation and responsiveness, making us uniquely positioned to give you the best service available.

Our offices in the UK (London) and USA (Atlanta) allow us to provide our service to world-wide clients.

For information on turning customer fedback into revenue ...Click Here